Privacy Policy
Introduction
At Persy Diamond Extracts, we are dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. By accessing the site or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
1. Personal Information
When you create an account, place an order, or subscribe to our newsletter, we collect personal information such as your name, email address, phone number, shipping address, and payment details.
2. Usage Data
We collect information automatically when you visit our website, including your IP address, browser type, operating system, referral source, pages visited, and the dates/times of your visits.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device that help us improve your user experience.
How We Share Your Information
1. Third-Party Service Providers
We may share your information with third-party service providers to perform tasks on our behalf such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
2. Business Transfers
If we undergo a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Refund Policy
Introduction
At Persy Diamond Extracts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returning products and obtaining a refund.
Returns
1. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Process
To initiate a return, please contact our customer service team at returns@persydiamondextracts.com with your order number and reason for return. We will provide you with instructions on how to return your item.
3. Timeframe
You have 30 calendar days from the date of purchase to return an item.
Refunds
1. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
2. Refund Timeframe
The refund will be processed within 10 days.
3. Partial Refunds
In certain situations, only partial refunds may be granted (if applicable), such as when an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Exchanges
1. Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@persydiamondextracts.com.
Shipping
1. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Shipping of Refunds
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about this Refund Policy, please contact us:
Thank you for choosing Persy Diamond Extracts. We are committed to providing you with high-quality products and exceptional customer service.